Public offer for a tourist product

Sale agreement (Public offer) of a tourist product  concluded between tour operator and tourist and (or) other customer:

Tour operator:

​Limited Liability Company "Territory 007" (ARGO CLUB brand)

(Legal address: 117209, Moscow, Bolotnikovskaya st., 43-16

Number in the Unified Federal Register of Tour Operators in Russia - РТО 002224) (hereinafter referred to as the Contractor), represented by the General Director Sergey V. Kutyrev, acting on the basis of the Charter, on the one hand, and Tourist and (or) another Customer (hereinafter respectively - Tourist, Customer) on the other the parties, collectively referred to as the "Parties", have entered into this Agreement (hereinafter referred to as the Agreement) as follows:

​1. The Subject of the Agreement

1.1. In accordance with the Agreement, the Contractor undertakes to provide the Customer with a range of services included in the tourist product, the full list and consumer properties of which are indicated in the Booking Application posted on the website www.argoclub.co under the heading Online Booking (hereinafter referred to as the Tourist Product), and the Customer undertakes to pay for the Tour Product.

1.2. Information about the Tourist in the size necessary for the fulfilment of the Agreement is indicated in the Booking Application.

​2. The total price of the tourist product and the procedure for payment.

2.1. The total price of the Tour Product is indicated in the Booking Application.

2.2. Payment for the tourist product is carried out by the Customer in full in the amount of 100% prior to the starting of the reserved services.


3. Interaction of the Parties

3.1. The contractor is obliged:

a) provide the Customer with reliable information about the consumer properties of the Tourist product;

b) take measures to ensure the security of information about the personal data received from the Customer in the process of providing services, including during their processing and use;

c) assist, at the request of the Customer, in the provision of insurance services for the risks associated with travel (including travel related to the passage of routes that pose an increased danger to life and health);

d) provide all services included in the Tourist product, independently or with the involvement of third parties, on which the Tour Operator is responsible for the fulfillment of part or all of its obligations to the Customer;

e) transfer to the Customer, no later than 24 hours before the start of the trip, documents certifying the Customer's right to receive the services included in the Tourist Product, as well as other documents necessary for the performance of the travel service, including:

- an electronic document (ticket) confirming the Tourist's right to be transported to the destination and back or along another route agreed in the Agreement and drawn up on the basis of the data of the passenger's identity document - if the legislation of the Russian Federation provides for the issuance of a ticket for the corresponding type of transport;

- a booking document and getting a room at a hotel or other accommodation facility (voucher) on the terms agreed in the Agreement.

3.2. The Contractor has the right to cancel the booking of the Tourist Product if the Customer violates the payment procedure provided for in clause 2.2 of the Agreement. The Contractor notifies the Customer of the decision taken within a reasonable time.

3.3. The customer is obliged:

a) pay for the Tourist product in accordance with the Agreement;

b) provide the Contractor with his contact information, the contact information of the Tourist required for prompt communication (telephone, e-mail address), as well as other information and documents required for the fulfilment of the Agreement;

c) if the Customer is a third party, bring to the Tourist the terms of the Agreement, other information specified in the Agreement and its annexes, as well as transfer the documents received from the Contractor for travel;

d) provide, at the request of the Contractor, the written consent of the Tourist to the processing and transfer of personal data to the Tour Operator and third parties for the purpose of fulfilment the Agreement;

e) inform the Contractor about non-fulfilment or improper fulfilment of services included in the Tourist product by third parties involved by the Tour Operator.

3.4. The customer has the right:

a) obtain the documents required for travel in accordance with the Agreement;

b) claim damages and compensation for moral damage in case of failure to comply with the terms of the Agreement in the manner prescribed by the legislation of the Russian Federation;

c) contact the Contractor to assist in insurance of expenses that may arise as a result of trip cancellation (travel cancellation insurance), including for reasons beyond the control of the Tourist (illness, visa refusal and other circumstances), baggage insurance, and other financial risks associated with travel and not covered by the financial security of the Tour Operator's liability;

d) to submit to the organization that provided the financial security of the Tour Operator's liability, a claim for payment of insurance compensation under an insurance contract or payment of a monetary amount under a bank guarantee, if there are grounds, in the manner and terms established by the legislation of the Russian Federation on tourism activities;


4. Responsibility of the Parties

4.1. The parties are responsible for non-fulfillment or improper fulfillment of their obligations in accordance with the legislation of the Russian Federation.

4.2. The Contractor is not responsible for:

a) for the actions of the embassies (consulates) of foreign states, as well as organizations (except for organizations that are involved by the Tour Operator for the provision of services included in the Tourist Product, and for the actions of which the Tour Operator is responsible), including for the refusal of the foreign embassy (consulate) to issuance (delay) of entry visas to the Tourist along the travel route, if the Contractor or directly the Customer has submitted all the necessary documents to the foreign embassy (consulate) within the specified time frame. In this case, the Customer is refunded the cost of the paid Tourist product minus the documented expenses of the Contractor, as well as the cost of a part of the service provided by the Contractor prior to receiving a notice of refusal to the Tourist in an entry visa;

b) for refusing the Tourist to leave / enter when passing through passport border or customs control, or the application of penalties to the Customer by the authorities exercising border or customs control for reasons not related to the Contractor's fulfillment of its obligations under the Agreement.

4.3. The Parties are exempt from liability for non-fulfillment or improper fulfillment of obligations under the Agreement if this non-fulfillment or improper fulfillment is a consequence of the occurrence of force majeure circumstances, that is, extraordinary and unavoidable circumstances under the given conditions that the Parties could neither foresee nor prevent by reasonable measures.

The presence of a force majeure circumstance must be confirmed by the competent authorities.

Upon the occurrence of these circumstances, the term for the fulfillment of obligations by the Parties under this Agreement may be changed in proportion to the time during which such circumstances will operate. If these circumstances continue for more than 14 calendar days, each of the Parties has the right to refuse to fulfill its obligations under the Agreement, and in this case, the refund is carried out in the manner prescribed by the legislation of the Russian Federation.

​5. Duration of the Agreement and conditions for amendment and termination of the Agreement.

5.1. The agreement comes into force from the date of its conclusion and is valid until the fulfillment of obligations by the Parties.

5.2. The Agreement may be amended or terminated in the cases and in the manner provided for by the legislation of the Russian Federation, including by agreement of the Parties.

Any changes to the Tourist product, other conditions of the Booking Application are allowed by agreement of the Parties.

5.3. The customer has the right to refuse to fulfill his obligations under the Agreement, subject to payment to the Contractor of the expenses actually incurred by him. The Contractor has the right to refuse to fulfill the obligations under the contract only on condition that the Customer is fully reimbursed for losses.

5.4. Each of the Parties has the right to demand termination of the Agreement or its amendment in the event of the occurrence of circumstances indicating a threat to the safety of life and health of the Tourist in the country (place) of temporary stay, as well as the danger of causing damage to his property.

If the Agreement is terminated before the start of the trip due to the occurrence of these circumstances, the Customer is refunded a monetary amount equal to the total price of the Tourist Product, and after the start of the trip - a part of it in an amount proportional to the cost of the services not provided to the Tourist included in the Tourist Product.

5.5. Each of the Parties has the right to demand a change or termination of the Agreement due to a significant change in the circumstances from which the Parties proceeded when concluding the Agreement.

Significant changes in circumstances include:

a) deterioration of the travel conditions specified in the Agreement;

b) change of travel dates;

c) unforeseen growth of transport tariffs;

d) the inability of the Tourist to travel due to circumstances beyond his control (the Tourist's illness, refusal to issue a visa and other circumstances).

6. Procedure and terms for filing a claim. Settlement of disputes

6.1. Claims in connection with violation of the terms of the Agreement are presented by the Customer to the Contractor in the manner and on the conditions provided for by the legislation of the Russian Federation.

6.2. Claims regarding the quality of the Tourist product are presented to the Contractor in writing within 20 (twenty) calendar days from the expiration date of the Agreement and are subject to consideration within 10 (ten) calendar days from the date of receipt of claims in the manner prescribed by the legislation of the Russian Federation.

6.3. If the disagreements are not settled in the manner prescribed by clause 6.2 of the Agreement, the dispute shall be considered in court in accordance with the legislation of the Russian Federation.

​7. Final provisions

7.1. All appendices, as well as changes (additions) to the Agreement are its integral part.

7.2. In everything else that is not regulated by the Agreement, the Parties are guided by the legislation of the Russian Federation.

​8.Bank details:

Contractor:

LLC "Territory 007"

Legal address: 117209, Moscow, st. Bolotnikovskaya, 43-16

Postal address: 117209, Moscow, st. Bolotnikovsjaya, 43-16

Tel. +7 495 99 16 007  E-mail: home@argoclub.co  www.argoclub.co

INN / KPP 7705792012/770501001

Bank: ALFA-BANK JSC

Current account 40702810102230001277

Correspondent account 30101810200000000593

BIK 044525593
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