PRIVACY POLICY
Agreement on the sale of a tourist product concluded between a tour operator and a tourist and (or) another customer
Tour operator:
Limited Liability Company “Territory 007” (brand ARGO CLUB)
(Legal address: 117209, Moscow, Bolotnikovskaya St., Bldg. 43, Apt. 16
Number in the Unified Financial Register of Tour Operators of Russia – RTO 002224) (hereinafter referred to as the Contractor),
represented by General Director Sergey Vladimirovich Kutyrev, acting on the basis of the Charter, on the one hand, and the Tourist and (or) another Customer (hereinafter respectively – the Tourist, the Customer) on the other hand, together referred to as the “Parties”, have entered into this Agreement (hereinafter – the Agreement) on the following:
1. Subject of the Agreement
1.1. In accordance with the Agreement, the Contractor undertakes to provide the Customer with a set of services included in the tourist product, the full list and consumer properties of which are specified in the Booking Application posted on the website www.argoclub.co in the Online Booking section (hereinafter referred to as the Tourist Product), and the Customer undertakes to pay for the Tourist Product.
1.2. Information about the Tourist in the amount necessary for the execution of the Agreement is specified in the Booking Application.
2. Total price of the tourist product and payment procedure.
2.1. The total price of the Tourist Product is specified in the Booking Application.
2.2. Payment for the tourist product is made by the Customer in full in the amount of 100% before the commencement of the ordered services.
3. Interaction of the Parties
3.1. The Contractor is obliged to:
a) provide the Customer with reliable information about the consumer properties of the Tourist Product;
b) take measures to ensure the security of information about personal data received from the Customer in the process of rendering services, including during their processing and use;
c) provide assistance, at the request of the Customer, in the provision of services for insurance of risks associated with the performance of travel (including when making trips associated with the passage of routes that pose an increased risk to life and health);
d) provide all services included in the Tourist Product, independently or with the involvement of third parties, to whom the Tour Operator assigns the performance of part or all of its obligations to the Customer;
d) transfer to the Customer no later than 24 hours before the start of the trip documents certifying the Customer’s right to receive services included in the Tourist Product, as well as other documents necessary for the performance of the tourist service, including:
an electronic transportation document (ticket) confirming the Tourist’s right to transportation to the destination and back or along another route agreed in the Agreement and issued on the basis of the data of the passenger’s identity document – if the legislation of the Russian Federation provides for the issuance of a ticket for the relevant type of transportation;
a document confirming the reservation and receipt of a place in a hotel or other accommodation facility (voucher) on the terms agreed in the Agreement.
3.2. The Contractor has the right to cancel the reservation of the Tourist Product if the Customer violates the payment procedure stipulated in paragraph 2.2 of the Agreement. The Contractor shall notify the Customer of the decision taken within a reasonable time.
3.3. The Customer is obliged to:
a) pay for the Tourist Product in accordance with the Agreement;
b) provide the Contractor with his/her contact information, the Tourist’s contact information necessary for prompt communication (telephone, email address), as well as other information and documents necessary for the execution of the Agreement;
c) if the Customer is a third party, inform the Tourist of the terms of the Agreement, other information specified in the Agreement and its appendices, and also transfer the documents received from the Contractor for the trip;
d) provide, at the request of the Contractor, the Tourist’s written consent to the processing and transfer of personal data to the Tour Operator and third parties for the purposes of executing the Agreement;
d) inform the Contractor about the failure to provide or improper provision of services included in the Tourist Product by third parties engaged by the Tour Operator.
3.4. The Customer has the right to:
a) receive the documents required to travel in accordance with the Agreement;
b) demand compensation for losses and moral damages in the event of failure to fulfill the terms of the Agreement in the manner established by the legislation of the Russian Federation;
c) contact the Contractor for assistance in insuring expenses that may arise as a result of trip cancellation (travel cancellation insurance), including for reasons beyond the control of the Tourist (illness, visa refusal and other circumstances), baggage insurance, other financial risks associated with the trip and not covered by the financial security of the Tour Operator’s liability;
d) present to the organization that provided financial security for the Tour Operator’s liability a claim for payment of insurance compensation under the insurance contract or payment of a monetary amount under a bank guarantee, if there are grounds, in the manner and within the timeframes established by the legislation of the Russian Federation on tourism activities;
4. Liability of the Parties
4.1. The Parties shall be liable for failure to fulfill or improper fulfillment of their obligations in accordance with the legislation of the Russian Federation.
4.2. The Contractor shall not be liable:
a) for the actions of embassies (consulates) of foreign states, as well as organizations (except for organizations that are engaged by the Tour Operator to provide services included in the Tourist Product, and for whose actions the Tour Operator is responsible), including for the refusal of a foreign embassy (consulate) to issue (delay) entry visas to the Tourist along the travel route, if all necessary documents were submitted to the foreign embassy (consulate) by the Contractor or directly by the Customer within the established time frame. In this case, the Customer shall be refunded the cost of the paid Tourist Product minus the Contractor’s documented expenses, as well as the cost of the part of the service provided by the Contractor before receiving notice of the refusal to issue an entry visa to the Tourist;
b) for refusing the Tourist exit/entry when passing through passport, border or customs control or the application of penalties to the Customer by the authorities implementing border or customs control for reasons not related to the performance by the Contractor of its obligations under the Agreement.
4.3. The Parties shall be released from liability for failure to fulfill or improper fulfillment of obligations under the Agreement if such failure to fulfill or improper fulfillment is a consequence of the occurrence of force majeure circumstances, i.e. extraordinary and unavoidable circumstances under the given conditions, which the Parties could neither foresee nor prevent by reasonable measures.
The presence of a force majeure circumstance must be confirmed by the competent authorities.
Upon the occurrence of the said circumstances, the term for fulfillment of obligations by the Parties under this Agreement may be changed in proportion to the time during which such circumstances will be in effect. If these circumstances continue for more than 14 calendar days, each Party has the right to refuse to fulfill its obligations under the Agreement, and in this case the refund will be made in the manner prescribed by the legislation of the Russian Federation.
5. Validity of the Agreement and conditions for changing and terminating the Agreement
5.1. The Agreement shall enter into force on the date of its conclusion and shall remain valid until the Parties fulfill their obligations.
5.2. The Agreement may be changed or terminated in the cases and in the manner prescribed by the legislation of the Russian Federation, including by agreement of the Parties.
Any changes to the Tourist Product, other conditions of the Booking Application are permitted by agreement of the Parties.
5.3. The Customer has the right to refuse to fulfill its obligations under the Agreement, subject to payment to the Contractor of the actual expenses incurred by it. The Contractor has the right to refuse to fulfill its obligations under the Agreement only subject to full compensation of the Customer for losses.
5.4. Each Party has the right to demand termination of the Agreement or its amendment in the event of circumstances indicating the emergence of a threat to the safety of the life and health of the Tourist in the country (place) of temporary stay, as well as the danger of causing damage to his property.
If the Agreement is terminated before the start of the trip due to the occurrence of the said circumstances, the Customer shall be refunded a sum of money equal to the total price of the Tourist Product, and after the start of the trip – a part of it in an amount proportional to the cost of the services not rendered to the Tourist, included in the Tourist Product.
5.5. Each Party has the right to demand a change or termination of the Agreement due to a significant change in the circumstances from which the Parties proceeded when concluding the Agreement.
Significant changes in circumstances include:
a) deterioration of the travel conditions specified in the Agreement;
b) change in the dates of the trip;
c) unforeseen increase in transport tariffs;
d) the impossibility for the Tourist to make the trip due to circumstances beyond his/her control (illness of the Tourist, refusal to issue a visa and other circumstances)
6. Procedure and terms for filing a claim. Dispute resolution procedure
6.1. Claims in connection with the violation of the terms of the Agreement shall be filed by the Customer to the Contractor in the manner and on the terms stipulated by the legislation of the Russian Federation.
6.2. Claims regarding the quality of the Tourist Product shall be filed to the Contractor in writing within 20 (twenty) calendar days from the date of expiration of the Agreement and shall be subject to consideration within 10 (ten) calendar days from the date of receipt of the claims in the manner established by the legislation of the Russian Federation.
6.3. In the event of failure to resolve disagreements in the manner established by paragraph 6.2 of the Agreement, the dispute shall be subject to consideration in court in accordance with the legislation of the Russian Federation.
7. Final Provisions
7.1. All appendices, as well as amendments (additions) to the Agreement are its integral part.
7.2. In all other matters not regulated by the Agreement, the Parties shall be guided by the legislation of the Russian Federation.
8. Details:
Contractor:
OOO “Territory 007”
Legal address: 117209, Moscow, ul. Bolotnikovskaya, 43, apt. 16
Mailing address: 117209, Moscow, ul. Bolotnikovskaya, 43, apt. 16
Tel. +7 495 99 16 007
E-mail: home@argoclub.co